Pam
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Recent activity by Pam-
Does Dr. Martens have a print catalog available?
While we used to send out catalogs in the past, we have stopped doing so at this time as we are all digital. If you'd like to know what are our available Docs, you can visit our website to browse ...
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What do I do if I received the wrong size?
If you received a wrong size that does not match your order, please contact us with photos of the item that you received from us including a picture of the inside of the tongue where the size is la...
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Will I get a refund for my expedited shipping costs?
Expedited shipping costs will not be refunded upon return. If you didn't receive your package within the timeframe provided at checkout, please click on the messaging icon in the lower right corner...
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I can’t find my order in my Order History.
You may have checked out as a Guest and created an account afterwards. In this case, the order will unfortunately not show in your account. If you have received an order confirmation number and pro...
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Can I pay for my order with multiple credit or debit cards?
Our online checkout system does not support payments using multiple credit or debit cards.
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Should I try an insole?
Insoles adjust fit by half a size or width, add support, and offer seasonal comfort. Great for thin socks, cold weather, or extra cushion. Using Insoles to Fine-Tune Your Fit: Insoles are a simple,...
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How long does it take to process my return?
Once we receive and process your return, you will be refunded to your original form of payment. We aim to process returns within 3 business days after we receive your package, but keep in mind that...
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Can I see my order online if I used Guest Checkout?
No. However, you will receive an order confirmation via email, as well as tracking information once the order ships. If you aren’t receiving these emails, it may be that you have entered an invalid...
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How should I lace my shoes?
The short answer: lace them however feels best for comfort or style. We offer a wide range of DMs laces so you can switch up your look anytime. The DM's Boot Doctor has a few tips in the guide How ...
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How do I understand “women’s” vs “men’s” vs “unisex” styles?
All styles are for anyone—fit is key. Women’s styles are slimmer; unisex/men’s are wider. Try unisex if you need more room. Fit for All – Choose What Works for You If your size and fit are availabl...