Pam
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Klarna Payment Information
Pay in 4 interest-free payments! Spread the cost of your purchase into 4 interest-free payments. The first payment is made at point of purchase, with remaining payments scheduled automatically ever...
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What do I do if I received the wrong item?
If you received an item that doesn't match what you ordered, please contact us with your order number and photos of the item that you received from us, so we may assist you. Please make sure the ph...
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How do I return an item that wasn't purchased directly from drmartens.com?
We're unable to accept returns or exchanges made from third-party vendors or wholesalers, and online purchases cannot be returned or exchanged at Dr. Martens Retail Stores at this time. You will ...
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Does Dr. Martens offer free online returns?
We do not offer free online returns. By using our prepaid return label, you agree that $15 CAD will be deducted from your refund. This label will only facilitate a return within Canada. Using our p...
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How do I reset my password?
Use the following process if you are having difficulties logging into your account: Navigate to the LOGIN page via the "LOGIN" link at the top of the home page. Select "FORGOT YOUR PASSWORD?" At t...
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Why didn't my payment go through?
In order to protect our customers from fraudulent transactions, we use a high security payment method. There are a few possible reasons why your payment didn't go through, including: Invalid Bill...
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What if the person I’m buying a doc’s gift for doesn’t like it?
No problem! If they’d prefer something else, they can contact our CA customer support team by clicking the messenger icon in the bottom-right corner of the screen and asking for a live agent to sta...
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Are Dr. Martens suitable for wide feet?
Men’s/unisex styles have a more rounded fit and are suitable for medium to wide feet. For a snugger fit, use an insole to reduce the width. Styles in the size ranges: US M 7-13 (W’s 8-14); US M 4-...
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Shipping Holidays - 2025
Dr. Martens & UPS will not be processing, shipping, or delivering orders on the following national holidays. Please note shipping estimates will begin the following business day. Holiday: Dat...
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About Klarna
Klarna has a relentless focus on creating the best shopping experience in the world. Payments are so much more than just a way to send money. That’s why the checkout options give you more time and...