Pam
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Recent activity by Pam-
Why should I create a Dr. Martens account?
When you create an account, you can access your order history in one convenient location and save multiple shipping addresses for a fast & convenient checkout process. Account holders also get acce...
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How can I submit a warranty claim for my Dr. Martens product?
To submit a warranty claim, please contact us and follow these steps: Provide a short message describing the issue and where you purchased your product. Provide a clear picture of the defect and ...
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What should I do if I am between sizes?
It’s always better if the fit is slightly larger than too small. Since Dr. Martens doesn’t carry half sizes, opt for a larger size and add an insole that accommodates half a size to ensure a more c...
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Shipping and Handling fees
Service Level Qualifications Timeline Cost UPS Ground Orders under $75 4-6 business days $15.00 UPS Ground Orders $75 or more 4-6 business days FREE Expedit...
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How can I exchange my order?
We do not offer direct exchanges. If you would like a different size or style, you may return your order and place a new order. If there is a problem with your order or you were sent the wrong item...
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Can I return my order to a Dr. Martens store?
Orders placed on drmartens.com cannot be returned or exchanged at our Dr. Martens retail stores. You may initiate a return for your online order via our returns page here..
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Price Guarantee
Dr. Martens provides limited price protection for items purchased on our website as follows: PROMOTIONAL PRICING: Special promotional discounts—such as holiday promotional periods in November-Decem...
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Does Dr. Martens charge sales tax?
Yes, Dr. Martens collects sales tax in locations where online retailers must collect sales tax on orders shipped to that location. The tax rate applied will be based on the type of item purchased a...
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Do Dr. Martens run big?
The size of our boots, shoes, and sandals can differ between silhouettes, but we’d say that most run true to size. Recognizing we are rounding numbers according to a gendered US size system from st...
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Collaboration FAQs
Our collaboration items are considered high-demand, meaning they are limited to 1 size per style per order and are not compatible with promotions, discounts, or sales. Because we aim to fulfill all...