Pam
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How to Clean Suede Dr. Martens Footwear.
Our Suede Cleaner safely and effectively cleanse all types of suede footwear! It is Suitable for suede and nubuck leathers.Not suitable for any synthetic materials including vegan. Check out the gu...
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For Life Collection Info
After careful consideration, we've decided to discontinue to the For Life collection. The last day to purchase a For Life product with a lifetime guarantee was April 1st, 2018. The last day to regi...
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Does Dr. Martens offer a lifetime warranty?
The only footwear we guarantee for life is from our discontinued For Life Collection. This line has historically been made up of several versions of our classic 1460 and 1461 that have additional c...
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What is Dr. Martens warranty policy?
Our products have a 1-year warranty that protects against manufacturer defects. Our warranty policy does not cover issues of comfort/sizing, normal wear & tear, or damage that is unrelated to a man...
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Can Dr. Martens repair my shoes?
Unfortunately, we're unable to repair any of our styles, including attaching new soles, as we do not have a repair facility. We suggest contacting your local cobbler or shoe repair shop for assista...
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How do I know I have the right fit?
For the best fit, match your foot's widest part to the shoe’s, allow toe space, expect slight heel lift, and try on shoes later in the day. How to Assess Fit: When trying on footwear, always assess...
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Missing Packages
What do I do if my package tracking says it was delivered, but I have not received it? If your package was marked as delivered but you have not received it, please contact us immediately. We will c...
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Damaged or Incomplete Packages
If your package arrives damaged or there are items missing from your package, please contact us immediately. Do not dispose of any of your packaging materials as a UPS investigator may retrieve it....
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General Shipping Policy
Dr. Martens offers various shipping methods. We will do our best to process orders as soon as possible, however you may experience seasonal delays and we strongly encourage you to place your ord...
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How do I return my order?
You may return your unworn product within 30 days by following the steps below. Access our Returns page HERE. Enter the requested order information in the provided fields and select GO. Select th...