Pam

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  • How do I return my order?

    You may return your unworn product within 30 days by following the steps below. Access our Returns page HERE. Enter the requested order information in the provided fields and select GO. Select th...

  • What is your CA return policy?

    Return unused items within 30 days. Must be unworn, in original packaging. No exchanges—refunds only. Keep proof of postage. You can find out more on how to return your online order here. Our retur...

  • How can I create an account?

    Use the following process to create a new account prior to placing an order on drmartens.com: Select LOGIN at the top right of the homepage. Fill in the requested new customer details. Create a pa...

  • Can I cancel or change my order?

    Once an order is placed, we are unable to cancel or change your order. Orders are immediately sent to our warehouse for processing. For instructions on how to return your order, please see our retu...

  • What is Applepay?

    Apple Pay offers an easy, secure, and private way to pay on iPhone, iPad, Apple Watch, and Mac models with Touch ID.

  • How can I use Applepay?

    You can pay with Apple Pay using a Visa, MasterCard or American Express card. We accept Apple Pay as a payment method if you have your Apple Pay Wallet set up with a valid card.   If Apple Pay is a...

  • Why can't I see Apple Pay as an option?

    Apple Pay will appear as a payment option if you have a valid Apple iOS device. If you are using a non-apple device, or non-safari browser the payment option will not be visible.

  • How do I purchase a gift card?

    Unfortunately, gift card purchases are not active in Canada at this time. 

  • What payment methods can I use?

    Payment methods that we accept are Mastercard, VISA, American Express, PayPal, Apple Pay, and Google Pay.

  • Where are Dr. Martens made?

    Dr. Martens boots are made in England and Asia—same durability, different origin stories and price points. Made in England Line These are handcrafted at the original factory in Wollaston, Northamp...