If your order isn’t appearing in your account, it’s likely because you checked out as a guest and created an account afterwards. Don’t worry—this won’t affect your experience. You’ll still receive email updates about your order’s progress, including dispatch information.
Key information:
- Guest orders: Orders placed as a guest cannot be added to your account later, even by our Customer Care team.
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Creating an account: Having an account is different from subscribing to our newsletter.
- An account lets you view your order history and tracking details. (Create an account here)
- Subscribing to our newsletter keeps you updated on the latest news and offers. (Subscribe to our newsletter here)
Didn’t get a confirmation? Please contact our customer service by clicking on the messaging icon located at the bottom right of the screen and asking to speak to a live agent as soon as possible to obtain assistance.