Submit a request – Dr. Martens Canada

Please choose a request type below

Your email address

First and Last Name

Please provide the first and last names for billing information.

Email Address

Delivery Address

Order Number(optional)

Is your delivery damaged? (optional)

Damaged Item/Size(optional)

Missing Item/Size(optional)

Required Photos:(optional)

A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z) A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides.) A photo of the merchandise received inside the shipping box as it was delivered. A photo of the merchandise received outside the shipping box. *Please make sure the photos are attached as .JPEGs, as we cannot open .HEIC files

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here